Tag Archives: project

Share and learn

Posted on May 16, 2011 by

The first step for any CE programme manager is to assess the current ‘as is’ situation. Scoping and defining a future vision cannot start before the organisation has taken a long hard look at itself and the type of experience … Continue reading →

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Stakeholder management

Posted on May 9, 2011 by

Scoping and defining a customer experience programme will for some organisations warrant an unprecedented level of collaboration and cross department working. It will require the breakdown of internal silos and better communication between various teams. Customer experience will be a significant … Continue reading →

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CE programme and project allocation tool

Posted on May 3, 2011 by

Mapping out customer experience programmes and projects is one of the most complex tasks a CE team can undertake. Many organisations fail to plan and more importantly prioritise programmes and projects. This can lead to mission creep and the failure … Continue reading →

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Posted in Planning | Tagged , , , , , , , , | 2 Comments