Tag Archives: principles

Getting back to basics to finish up 2011

Posted on December 23, 2011 by

When starting any customer experience initiative it’s important to remember some guiding principles which can help ensure colleagues stay focussed on the customer outcome. The guiding principles outlined and explained below can be used at the start of workshops, meetings … Continue reading →

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Developing a fit for purpose scorecard to maintain experience quality

Posted on March 13, 2011 by

You’ve started a Customer Experience programme and you’re starting to roll out projects and initiatives but how do you actually ensure they deliver what the customer actually wants? By using the Fit For Purpose Scorecard. Hopefully all of your projects will … Continue reading →

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