Tag Archives: engagement plan

Struggling to engage? Get planning

Posted on September 12, 2012 by

CE change requires an engagement plan. Don’t leave it to chance, Chinese whispers or political intrigue Getting people on side is one of the biggest challenges facing any CE professional. You’ll often come up against colleagues who don’t believe change … Continue reading →

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Getting back to basics to finish up 2011

Posted on December 23, 2011 by

When starting any customer experience initiative it’s important to remember some guiding principles which can help ensure colleagues stay focussed on the customer outcome. The guiding principles outlined and explained below can be used at the start of workshops, meetings … Continue reading →

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Posted in Language of planning, Planning, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment